National Cafe Network

The Challenge

A national cafe franchise operating across 22 sites in New South Wales, Victoria and Queensland was managing cup supply through a mix of three suppliers depending on region. Franchisees were placing individual orders. Stock inconsistencies were common. Brand colour and finish varied between sites, and complaints about cup supply were the second-highest category in franchisee feedback each quarter.

Head office wanted one supplier, one specification and one process. The catch was that any transition needed to happen without service disruption to any of the 22 sites, and the brand's national colour palette had to be matched exactly across every production run going forward.

The Solution

Cups Galore consolidated the entire national cup supply into a single production and distribution program.

• Standardised specification across 8oz, 12oz and 16oz single wall and double wall cups
• One brand-locked artwork file for each cup size, colour-matched against the client's Pantone references
• National distribution program with monthly base orders per site, top-up cadence, and a single point of contact for the franchise operations team
• Existing supplier stock at each site was run down over 60 days while Cups Galore built the initial stock buffer

The transition was managed as a phased rollout across four regional clusters over ten weeks, with no site running out of stock.

The Outcome

• Franchisee complaints about cup supply reduced to effectively zero within one quarter
• Per-unit landed cost reduced by around 12 percent through volume consolidation and freight optimisation
• Colour consistency across all 22 sites verified through spot audits during the first three months
• Head office reclaimed the administrative time previously spent on cup supply escalations

What the client said

"We use Cups Galore across 22 franchise sites. Standardising on one supplier has cut our franchisee complaints on cup supply to effectively zero."

– Franchise Operations Manager

"We moved our national cup supply to Cups Galore and reduced our per unit landed cost by around 12 percent."

– Procurement Director