Cups Galore Pty Ltd (ABN 19 609 900 281) ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We may collect the following personal information when you interact with us:
- Identity and contact: name, job title, employer, email, phone number, business address.
- Enquiry data: the content of messages you send via our contact form, upload as artwork, or send us by email.
- Order data: billing and shipping information for orders placed through our online shop, including delivery address, contact details and order history.
- Payment data: processed through our secure payment gateway. We do not store credit card details on our systems.
- Technical data: IP address, browser type, device information, pages visited, referral source.
- Artwork and brand assets: logos, files and design references you supply to us in the course of an order or design service engagement.
2. How we collect it
We collect personal information directly from you (for example when you complete our contact form, email us, call us, or place an order), and indirectly via cookies and analytics tools on our website (see our Cookie Policy).
3. Why we use it
- To respond to enquiries and provide quotes.
- To deliver the products and services you have ordered, including production, delivery and reorders.
- To process payments and manage billing.
- To maintain our customer and supplier relationships.
- To improve the Site and our service offering.
- To meet our legal, regulatory and contractual obligations.
- To send relevant updates or communications, where you have opted in.
4. Disclosure
We may disclose personal information to:
- Delivery and logistics partners required to ship your order.
- Payment processors required to complete your transaction.
- Service providers who help operate our business (for example website hosting, email delivery, cloud storage and analytics).
- Our parent group, the Westman Group of Companies, and its subsidiaries, where required to deliver an integrated service (under confidentiality).
- Law enforcement, regulatory authorities or courts where legally required.
We do not sell personal information.
5. Security of personal information
Personal information is stored on secure systems and within access-controlled environments. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No system is impenetrable. We encourage you to use strong passwords and protect your account credentials.
6. Overseas disclosure
Some of our service providers (for example cloud hosting, email delivery, analytics) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information receives a standard of protection equivalent to what applies under the Australian Privacy Principles.
7. Access and correction
You can request access to or correction of the personal information we hold about you by emailing sales@cupsgalore.com.au. We will respond within a reasonable period, typically 30 days.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, contact us first and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Significant changes will be highlighted on the Site.
10. Contact
Cups Galore Pty Ltd
ABN 19 609 900 281
6/8 Priddle Street, Warwick Farm NSW 2170
Australia
Phone: +61 2 9603 2588
Email: sales@cupsgalore.com.au