Frequently Asked Questions
Artwork Guidelines
- Please ensure that all images are embedded and fonts are outlined. Your image must fit inside the image area (the red dashed lines).
- Provide plenty of bleed if the background is patterned or coloured.
- Leave the template flat as we use specialised software to warp it and generate a 3D visual for your final approval.
- Save the file in hi-res pdf format (without flattening the guide lines as part of the design).
- Please provide your artwork in CMYK.
How to order our Custom Coffee Cups in a few easy steps!
Step 1: Place Your Order and Make Payment
- Begin your custom cup journey by placing your order on our website. Select the type and quantity of cups you need, and proceed to checkout to make the payment.
Step 2: Add Your Design to Our Downloadable Templates
- Download the appropriate template for your cup size and style from our website. Add your unique design to the template following our guidelines, and upload the completed design to our platform. Alternatively, you can email your design to us at sales@cupsgalore.com.au.
Step 3: Need Help Designing Your Cup?
- If you need assistance with your cup design, our in-house graphic design team is here to help. Provide us with your logo (AI or EPS format) and any high-resolution images, and we’ll create a design that meets your specifications.
Step 4: Setup/3D Cup Modelling and Proofs
- Once we receive your design, our team will create a 3D model of your cup and provide digital proofs. Review and approve the proofs to ensure your design is perfect before we proceed with production.
Step 5: Delivery
- After your design is finalized, we’ll start the production process. Your custom cups will be delivered to you using our reliable courier services, complete with tracking information for your convenience. You can also arrange your own transport if preferred.
Tight deadline? Talk to us about our Quick Turn around options!
OTHER FREQUENTLY ASKED QUESTIONS
What is the minimum Order quantity for branded coffee cups at Cups Galore?
5000 for Single Wall cups and 500 for Double Wall cups.
How long does it take to receive my order?
1 box which is 1000 single wall cups or 500 double wall cups.
Do you offer a rush service?
Yes we do. Simply tick the rush order button when placing your order and we will get on to it in a jiffy.
What finish option can i choose for my branded Coffee Cups?
You can go for either Gloss or Matte finish for your cups.
How does the Cups Galore design process work?
We can use your supplied artwork/logo to makes your branded coffee cups. Simply dowload the desired template and put your design on it and send it back to us to sales@cupsgalore.com.au. Or if you like, we can design the cup for you. either way, before final production, we will send a warped proof and a 3D mock up for your approval.
Where are your cups made?
Our cups are proudly Australian made in our factory at Minto,NSW.
Can you send samples?
Samples can be organised and incur a standard $25 handling fee. Please email our team on sales@cupsgalore.com.au
What Sizes can I order?
Our custom drink cups come in 3 sizes 8oz(237ml), 12oz(355ml) and 16oz(473ml)
What kind of customer support can I expect from Cups Galore ?
Our friendly and knowledgeable team is always on hand to help you with any questions or concerns you may have. From the initial design to product samples and delivery, you can trust that we'll be there to support you every step of the way.
Can Cups Galore help me with marketing and branding support?
Our expert team can provide design advice and promotional strategies to help you make the most of your branded coffee cups and ultimately, drive more customers to your business. To learn more about our marketing and branding support, give us a call at 02 9603 2588.